🌍 Worldwide Shipping

Thank you for shopping with Nivy Beauty. We are committed to delivering your order safely, quickly, and efficiently no matter where you are in the world. Every order is handled with care to ensure your beauty products arrive in excellent condition and ready to elevate your skincare routine.

Our goal is to provide a smooth and reliable shopping experience from the moment you place your order until it arrives at your doorstep.

📦 Order Processing

All orders are processed within 1–3 business days after your payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During high-demand periods, promotional events, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can monitor your package during transit.

Please note:

• Orders cannot always be modified or canceled after processing begins.
• Double-check your shipping details before completing checkout to avoid delivery issues.
• Multiple items may occasionally arrive in separate packages depending on warehouse availability.

🚚 Estimated Shipping Times

We proudly ship internationally to customers around the world.

🇺🇸 United States

Estimated Delivery Time: 7–12 Business Days

🇬🇧 United Kingdom & Europe

Estimated Delivery Time: 7–15 Business Days

🇦🇺 Australia & New Zealand

Estimated Delivery Time: 10–18 Business Days

🌎 Rest of the World

Estimated Delivery Time: 10–20 Business Days

⏳ Shipping Delays

While we work hard to ensure timely delivery, shipping times are estimates and are not guaranteed. Delays may occur due to:

• Customs inspections
• International shipping disruptions
• Weather conditions
• Carrier delays
• Incorrect shipping information
• Remote delivery locations
• High seasonal demand
• Public holidays

Nivy Beauty is not responsible for delays caused by shipping carriers, customs authorities, or circumstances outside our control.

📍 Tracking Your Order

Once your package has shipped, you will receive an email with tracking details.

Please allow 2–5 business days for tracking updates to appear in the carrier’s system after shipment.

If you have not received tracking information within several days after ordering, please contact our support team for assistance.

🌐 International Shipping & Customs

We proudly serve customers worldwide. However, international orders may be subject to:

• Customs duties
• Import taxes
• VAT charges
• Additional local handling fees

These charges are determined by your local customs office and are the responsibility of the customer.

We recommend checking your country’s import policies before placing an order.

🏠 Incorrect Addresses & Failed Deliveries

Customers are responsible for providing accurate shipping information during checkout.

If a package is returned due to:

• Incorrect address
• Incomplete address
• Failed delivery attempts
• Refused delivery

The customer may be responsible for additional shipping fees required to resend the package.

Nivy Beauty cannot guarantee replacements or refunds for orders shipped to incorrectly entered addresses.

📦 Lost or Stolen Packages

If your tracking information shows your order as delivered but you have not received it, we recommend:

1. Checking around your delivery location
2. Asking neighbors or household members
3. Contacting your local shipping carrier

Nivy Beauty is not responsible for stolen packages after confirmed delivery by the shipping carrier.

However, we will always do our best to assist customers in resolving delivery issues whenever possible.

💖 Our Commitment

At Nivy Beauty, customer satisfaction is extremely important to us. We carefully select our shipping partners to provide secure and dependable delivery services worldwide.

We appreciate your patience and trust while your order is on its way, and we are committed to making your shopping experience smooth, transparent, and enjoyable.

💌 Contact Us

If you have any questions regarding your order, shipping updates, or delivery concerns, feel free to contact our support team anytime.

Nivy Beauty
📧 rafaellajanfar@gmail.com